Library Rules and Policies


In order to be able to serve all our patrons well, we request all our members to comply by the following rules

Library cards

Library cards will be ready for pickup by members of Offline Membership plans when they visit the library to exchange the first set of books that they've borrowed.
Library cards will be mailed to members of Home Delivery Plans with the first set of books that have been borrowed.
Bringing the library ID card when you visit our library in Basavangudi, Bangalore is mandatory. If for any reason, you lose the library card, please inform us as soon as you lose the card. A fee of Rs.100/- will be charged to replace the card.

Exchanging books

All our books are handpicked and of high quality. We encourage parents and children to make maximum use of the library for the benefit of their children by exchanging books frequently.

For members with the Home Delivery plan, there is a maximum limit each month, to the number of times we can do a home delivery of the books.

Members of both Offline membership and Home delivery membership plans can visit our library in Basavangudi, Bangalore as many times as they would wish to exchange the books.

Renewing membership

Members have to renew membership soon after or just before the membership expires in order to keep using the library services. Please note that membership will be renewed from the date of expiry regardless of when the member pays the membership fees.
It is possible to take a break between two membership renewals and the procedure is given below under the topic "Taking a break from the library".

If more than 2 months has passed since membership expiry and books haven’t been returned inspite of our reminders, we will close the membership and the refundable deposit amount will be transferred to Kutoohala account.
All members can renew the library membership online through our renewal link or by visiting our library in Basavangudi, Bangalore. Please note that if you renew your membership online, it will take us 1 business day to update your library records with the new membership expiry date. If your membership has already expired, you will not be able to borrow books online until your library records are updated. Hence, if you are planning to renew membership online, we recommend that you renew before your membership expires.


Changing of membership plans

If you wish to change the membership plan, you can do so only after the current membership plan expires. At that point you are due to pay or get a refund on the difference in the refundable deposit between the current and the previous membership plans.
If the members of Offline Membership plans wish to the change the membership to a Home Delivery Plan they can do so by visiting our library in Basavangudi, Bangalore. This cannot be done online.
Members of Home Delivery Plans can change the length of library Home Delivery memberships online while renewing their memberships.
If the members of Home Delivery Plans wish to change to a Offline Membership plan, it cannot be done online and they’ll have to visit our physical library located in Basavangudi, Bangalore.

Taking a break from the library

If the member wishes to take a break from the library, we have an option to freeze the account for as many numbers of months that they need to take the break. The refundable deposit amount will stay us while the account is frozen. Before freezing the account they should return all the books that they have borrowed from the library within 1 week of expiry date of the membership.
Members of Offline membership plans can visit the library and fill up a form to freeze the account.
Members of Home Delivery plans can freeze the library membership by writing to us at kutoohala.library@gmail.com from the email address associated with your library membership login, with your intent to freeze the account.
Once the customer decides to unfreeze the account, they can renew the membership and start borrowing books again.

Cancellation of memberships

Memberships can be cancelled only after the expiry of membership plan. If the member wishes to cancel before the expiry date, then only the refundable deposit amount will be returned but not the reading fees. Before cancelling the membership, please return the books within 1 week after the expiry date. If the books are not returned within 1 week after expiry, the member is liable for reading fees.
Members of Offline membership plans need to visit the library and fill up the Library Membership Cancellation form in order to cancel the membership.
Members of Home Delivery Plans can cancel the library memberships by writing to us at kutoohala.library@gmail.com from the email address associated with your library membership login, with your intent to cancel.
The refund of the deposit will be made within 15 days of canceling the membership and returning all the library books.

In case of damaged or lost books

Please handle books with utmost care as children’s books are precious.
Damaged and lost books will have to be replaced with a new book or by payment of the amount equivalent to the cost of the book. Kutoohala reserves the right to cancel the membership, if the member refuses to pay the amount equivalent to the cost of the book. If Kutoohala decides to cancel the membership, an amount equivalent to the cost of the books not returned will be deducted from the Refundable Deposit, and rest of the money will be returned to the customer.
Members of Home Delivery Plans can make an online payment to cover the cost of the damaged or lost books. You can contact us at kutoohala.library@gmail.com to find out how to transfer the amount.

Etiquette when you visit our library in Basavangudi, Bangalore

All food and beverages are prohibited inside the library and store.
Members may not bring children who are ill into the library. This is so that other children who are inside the library are not affected by the illness as much as possible.
We have a space in the library where children can play with the toys we have kept aside for them. Please put toys away when you have finished using them.

The complete library catalog can be viewed online at http://www.kutoohala.in/Library/Catalog


Kutoohala reserves the right to change the library rules at any time and inform the members about it.